Accra, Ghana – The Controller and Accountant-General’s Department (CAGD) is taking steps to improve its grievance resolution system by publishing dedicated phone lines across its regional offices. This initiative is aimed at assisting public sector workers, including teachers, who are affected by payroll fraud and related issues.
The move comes at a time when the department is facing significant scrutiny from Parliament. The Chair of the Public Accounts Committee (PAC), Abena Osei-Asare, has publicly challenged the CAGD over its cumbersome validation processes, which she describes as "unacceptable."
"An Unacceptable Ordeal": PAC Chair Highlights Suffering of Public Servants
During a recent engagement, Hon. Osei-Asare highlighted the severe impact of payroll errors on public servants. The central issue is the lengthy time—reportedly up to eight months—it takes to rectify a mistake and reinstate a mistakenly removed employee onto the payroll.
“'It takes 8 months to fix a payroll mistake — this is unacceptable,'” the PAC Chair stated, emphasizing the financial hardship and stress this causes for affected individuals and their families.
While the CAGD has stated that direct regional offices are equipped to handle these issues, the PAC Chair noted that frustrated employees often bypass them and travel to the national headquarters in Accra seeking solutions. In response, she has advised the department to establish functional and efficient Front Desks at all offices to serve as the first point of contact and resolve issues promptly.
This criticism also raises broader concerns about customer service in the public sector, where published contact numbers often go unanswered. "You will call several times and they won't pick," a common grievance that undermines trust in public institutions.
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New Regional Contacts for ESPV Issues
To address these challenges, the CAGD has provided a list of regional contacts specifically for handling Electronic Salary Payment Voucher (ESPV) issues. The department is expected to announce more front-desk contacts and dedicated helplines soon.
If you are experiencing issues with your salary payment, you are advised to contact the officer for your region:
GREATER ACCRA REGION
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Addo Abishai Kwaku Amoah G. – 0546379893
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Mensah Percy Kofi G. – 0240883866
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Agyeiwaa Christiana G. – 0246744050
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Ofori Nicholas Aduaful G. – 0244607061
EASTERN REGION
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Osman Suraiya – 0245609090
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Angelina Tsatsu – 0246910150
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Emmanuel Noono – 0574652849
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George Addo – 0243187175
WESTERN REGION
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Loretta Agbeko – 0242667292
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Bismark Marcathy Appiah – 0245093992
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Dinah Ghartey – 0245822222
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Ebenezer Gyekye Mensah – 0547246007
NORTHERN REGION
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Linda Dovlo – 0244642592
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Esther Mahama – 0204835183
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Kweku Agyemang – 0207345306
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Michael Forkuo – 0244252004
BRONG AHAFO REGION
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Quenster Donkor – 0243409354
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Asante Abigail – 0248414358
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Elsie Bruce – 0559038129
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Asante Frederick – 0549654441
VOLTA REGION
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Ruhia Shaibu – 0249931594
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Victoria Ayittey – 0249478715
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Fathia Ismaila – 0244579361
ASHANTI REGION
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Emmanuel Baidoe – 0244613959
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Benjamin N. O. Duah – 0244783686
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Dennis K. Asempah – 0249180109
CENTRAL REGION
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Abraham Amponsah – 0249931594
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Edmund Akuetteh – 0244823520
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Ernest Okantey – 0244689347
UPPER EAST & UPPER WEST REGIONS
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Richard Boateng – 0245173716
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Mavis Kakanu – 0244038377
ESPV Secretariat General Lines: 0208996550, 0550222607, 0246679377, 0272148385, 0244683403, 0241974749, 0208799981, 0275286765, 0273889958, 0554428943, 0206342375, 0208686005, 0545231891, 0246383281 (Note: Corrected one number that appeared to have an extra digit)*
What to Expect Next: web will bring you more updates as the CAGD rolls out its new dedicated complaint lines and front-desk services. We hope these measures will significantly reduce the suffering of public servants and restore confidence in the payroll system.
Have you experienced a payroll issue? How long did it take to resolve? Share your thoughts in the comments below.
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Tags: CAGD, Payroll Fraud, Public Accounts Committee, Abena Osei-Asare, Teacher Salaries, Public Sector Salaries, ESPV, Ghana News, Government News